Zoom Announces New Global Data Privacy Enhancements
With Europe pushing a digital sovereignty agenda, U.S. companies have been trying to convince customers across the continent that they’re serious about handing over more control around data storage and processing. This led to Zoom announcing that premium (paying) customers based in the European Economic Area (EEA) can select specific data for Meetings, Webinars, and Team Chat to be stored within the EEA in the future. In Europe, this will mean Frankfurt initially, though Zoom also has data centers in Amsterdam, Leipzig, and Zurich.
By offering local data storage, Zoom will give these customers confidence that their eligible data is stored within EEA boundaries. This data will only be shared with US teams in individual cases and exceptional circumstances, such as with Zoom’s Trust & Safety team.
Zoom has established a dedicated support team within Europe, allowing customers who opt-in to receive direct technical support. All support information will be processed within the EEA by local employees during regular business hours.
Zoom has developed a new tool for administrators to quickly reply to data subject requests for access or deletion of their data for Zoom Meetings, Webinars, and Team Chats. This tool facilitates compliance with GDPR and CCPA requests. Administrator audit logs record the specific actions administrators take on users’ behalf. Account owners and administrators can now track when these logs are exported or deleted.
Users may opt in or out of Zoom marketing communications and newsletters with just one click, and they’ll have more visibility into Zoom’s data retention and deletion policies and the standards and actions the company is taking to align with policies.
“We’re proud to announce these privacy updates for our customers,” said Lynn Haaland, Chief Compliance, Ethics, & Privacy Officer and Deputy General Counsel at Zoom. “These new tools offer our European customers more control over where their data is processed and stored and the option to delete personal data. Institutions can choose us knowing they’ve selected a vendor committed to protecting their data.”
You can find these new settings in the Zoom web portal under “Privacy.” The Marketing Preference Center can also be accessed through the “Manage Preferences” link within Zoom marketing emails, and European technical support is also available at https://eu.support.zoom.us. Zoom’s data retention and deletion policies are in the company’s privacy sheet. For more details on Zoom’s approach to privacy and security, you can visit the Zoom Trust Center.
News Source: Zoom
